Hey there! I’m glad you made your way here to COFFEE GRUMP. Full disclaimer – I am a tech guy, not a sales guy. I love coffee and I service the equipment that grinds and brews it for you. If you are looking for the right fix, not a quick fix this is the post for you. So, grab your cuppa’ and read on…Cheers!
This article is a bit of a “reality check” on Keurig and what is possible when it comes to servicing Keurig machines. There are a few things you can do to clear some blockages. However, if these do not work, then you need to be realistic about the lifespan of your Keurig.
Let me give you some of my background and perspective on my Keurig experience before you read on. I worked for hundreds of Keurig machines for over 15-years. Now I fix all sorts of coffee and espresso machines for a living so this is my personal view on the Keurig equipment not a comparison to other equipment suppliers. I also own and use my Keurig K-select 3-4 times daily.
So, let’s clear some air about Keurig.
There are 2 equipment category streams Keurig uses.
The home line of Keurig machines (and there are a lot of different variations) is more affordable, so if your unit gives up on you and a fix is not possible. Because the cheaper Keurig machines arent designed to be repaired or serviced (instead, designed to be disposable), it will result in you having to purchase another brand new one. The unfortunate reality is thousands of single-flawed machines go to the grave because of this reason.
The home line of Keurig machines cannot be repaired as parts are not available, aside from the drip tray, the k-cup holder and sometimes the water tank. The home line of Keurig is really designed to be throw away and they do not last forever.
However, the commercial Keurig is fixable with parts and components available. The commercial units are usually plumbed into a water source with a filter kit and extremely easy to hook up.
The repairable Commercial Keurig’s are:
There are still a few other commercial units in the market that are being phased out right now. I would absolutely steer clear of these units as they are only repairable until the parts are sold out. (Which will be 2021) These versions are the K3000, K155, and K155p.
There is not a lot you can do to repair the home Keurig, but you can try a few things to get a little more life out of your unit. When it comes to Keurig, repair is sometimes easier said than done. Like many companies, Keurig does not sell replacement parts. So with only a few limited possible ways to fix your machine, it’s a hit or miss to know if it will survive. However these fixing either come cheap or at no cost at all, so it would be worth trying to fix it.
The service items you can do at home are:
If those maintenance items/fixes don’t work, I am afraid to tell you that your Keurig is dead weight.
There are coffee equipment repair shops in most major cities, or you can call Keurig at 1-866-669-8922.
Keurig states “On average, a Keurig coffee maker that is used daily has a lifespan of approximately 5 years.”
Unfortunately, I have not found this to be the case and I have serviced and assessed a lot of Keurig. I personally have found it to be in the 2–3-year range, but I have heard a few success stories of 5 plus years.
Keurig gives a 1-year warranty on the new equipment and 90 days on a certified refurbished Keurig. Make sure you register your purchase for ease of warranty. If your Keurig breaks down for any reason in under 1 year from purchase Keurig has been a 5-star example on dealing with warranty and in almost all cases will send you a new replacement.
Have your purchase receipt ready and write down the serial number then call Keurig to confirm the warranty at 1-866-669-8922.
Buyer beware! Read your warranty to know what you can and cannot do to your machine:
I cannot stress enough that the better the water going in the Keurig, the longer life the machine will have.
The is the end of your Keurig education session, I hope it has been helpful. Clients say all the time that they think their machine should last forever. The truth is, Keurig makes a large variety of machines, and they are inexpensive to purchase. The right care of your Keurig can get you your money’s worth. But once it breaks, please just buy a new one.
I do want to give you some guidance on your next Keurig purchase as there are a lot of excellent Keurig in the market right now.
Keurig has some great products available now. Again…not a sales guy…but any of these units will give you cup after cup of great coffee. Here are some of my favourite Keurig for purchase:
This has multi color versions and is the model I have had on my counter for the last 3 years
Overall decent machine, and an upgrades version of the K-Select.
Exceptionally good unit, with an easily removable large reservoir
This one has multiple colour versions like pink, black, blue, red, and gray.
The best of Keurig Pods + A 12-Cup Carafe Drip Coffee Brewer
There are a couple of Keurig I would tend to stay away from. The price is attractive, but the user experience is flat.
I hope this post has taught you something about Keurig or has helped you in some way!
I’m the Coffee Grump. I’m a tech guy, not a sales guy. I love coffee, and I service the equipment that grinds and brews it for you. I have more than 25 years of experience in technical and customer service in coffee machinery, and I hope to share some of that experience with you with this website!
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